Notifications & Automated Templates
Configure automated email and WhatsApp alerts for invoice deliveries, renewal reminders, and SLA escalations.
| Template Code | Template Name | Communication Channel | Automated Trigger Event | Dispatch Status | Actions |
|---|---|---|---|---|---|
| NOTIF-INV-SEND | Customer Tax Invoice Email | Email (SMTP) + PDF | Invoice Published | Active & Enabled | |
| NOTIF-RENEW-30D | Subscription 30-Day Renewal Notice | Email + Portal Alert | 30 Days Prior to Expiry | Active & Enabled | |
| NOTIF-SLA-ESCALATE | Critical Ticket Escalation SMS / WhatsApp | WhatsApp Business API | SLA Breach Warning | Active & Enabled | |
| NOTIF-PAY-RECEIPT | Customer Payment Receipt Confirmation | Email + Xendit Webhook | Payment Cleared | Active & Enabled |