Support Services & Helpdesk
Manage customer support tickets, SLA timer compliance, onsite engineer dispatches, and maintenance records.
Active Support Queue
2 Tickets
Currently in progress
Critical Incidents (1h SLA)
1 Active
High priority response
SLA Compliance Rate
98%
Target: >95% met
Senior Cloud Engineers
Nextama SOC
24x7 coverage tier
| Ticket ID | Client Organization | Subject / Issue | Category | Priority | SLA Target Status | Status | Assigned Engineer | Created At | Actions |
|---|---|---|---|---|---|---|---|---|---|
| INC-2026-1102 | PT Tokopedia | Cloud Infrastructure | High (4h SLA) | Target: 4.0h (Elapsed: 1.2h) | In Progress | Faisal Pratama | 2026-11-07 09:15 | ||
| INC-2026-1101 | PT Astra International Tbk | Security & SOC | Critical (1h SLA) | Target: 1.0h (Elapsed: 0.4h) | In Progress | Faisal Pratama | 2026-11-07 10:40 |