Support Services & Helpdesk
Manage customer support tickets, SLA timer compliance, onsite engineer dispatches, and maintenance records.
Active Support Queue
0 Tickets
Currently in progress
Critical Incidents (1h SLA)
0 Active
High priority response
SLA Compliance Rate
98%
Target: >95% met
Senior Cloud Engineers
Nextama SOC
24x7 coverage tier
| Ticket ID | Client Organization | Subject / Issue | Category | Priority | SLA Target Status | Status | Assigned Engineer | Created At | Actions |
|---|---|---|---|---|---|---|---|---|---|
| INC-2026-1095 | PT Kalbe Farma Tbk | Hardware NAS | Normal | Resolved in 2.1h | Resolved | Faisal Pratama | 2026-11-05 11:00 | ||
| INC-2026-1092 | PT Indofood CBP Sukses Makmur | Onsite Maintenance | Normal | Resolved in 3.8h | Resolved | Faisal Pratama | 2026-11-03 08:30 |