Nextama Sinergi Indonesia

Support Services & Helpdesk

Manage customer support tickets, SLA timer compliance, onsite engineer dispatches, and maintenance records.

Active Support Queue 1 Tickets Currently in progress
Critical Incidents (1h SLA) 0 Active High priority response
SLA Compliance Rate 98% Target: >95% met
Senior Cloud Engineers Nextama SOC 24x7 coverage tier
Status: All In Progress Pending Customer Resolved
Ticket ID Client Organization Subject / Issue Category Priority SLA Target Status Status Assigned Engineer Created At Actions
INC-2026-1098 PT Bank Mandiri (Persero) Tbk Intune Mobile Device Enrollment Policy for Remote Staff Managed Endpoint Medium Target: 8.0h (Elapsed: 3.5h) Pending Customer Ari Rahmatul Huda 2026-11-06 14:20

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Service Level Agreement (SLA): 1-hour initial response, 4-hour target resolution for enterprise clients under active MSP maintenance contract.
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